Where Can You Use Your Macys Credit Card? I don't think it's fair that you hold our money like that and can only offer us the option to sell!! We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Stubhub sucks! Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. Sued For Sharing Bidens Presidential Ads Before They Aired, Paramount Will Pay $122.5M to Settle CBS-Viacom Merger Lawsuit, Lionsgate Dealmakers Michael Burns, Brian Goldsmith Extend Contracts, A24 Buys Off-Broadways Cherry Lane Theatre, Pay TV and Cable Providers Lost 5.8M Subscribers in 2022, Star Hairstylist Jen Atkin Reveals Must-Have Hair Tools, Tutorials and Pro Tips In New MasterClass, Rihannas Puma x Fenty Is Coming Back Heres Where You Can Still Buy Those Cult-Fave Creepers, The Best Bridesmaid Dresses for Every Budget, From Under-$100 Gowns to Hollywood-Inspired Classics, BTS Army: Heres When and Where Legos Dynamite-Inspired Set Arrives Online and In Stores, The Big Lebowski Turns 25: People Didnt Get It, Jeff Bridges Recalls, How the Landscape of Native-Led Stories Has Changed Between Avatars: Were Flexing Our Sovereignty, The Definitive Voice of Entertainment News. We will process the refund to your original payment method within 5 days. Donno what to do. I selected a particular date for a Broadway show. I was able to receive a refund but we all know that does not help. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Never got my refund from grizzmas July 31st 2021. Now they are saying they will give us a coupon for events canceled. They only let a few more people in until they actually closed all the doors. Also how can stubhub charge me $176 when I never received any money for this purchase. This is ridiculous! As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. 3. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. NEVER again! "The company even repeated that promise of full refunds in an email sent to Cormier in early March. Wrong seats. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. I tried transferring through Wells Fargo and they didn't let me transfer. NOPE. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. The 3 tickets totaled close to $600. and did I get a refund?!? Fans outside of North America are defaulted to a refund. I WILL NEVER USE STUB HUB EVER AGAIN. I purchased tickets to the Olympic gymnastics trials in January 2020. Furthermore, If you have any questions, please do not hesitate to contact us. Describe your scenario and include any supporting evidence. That's literally the only way you can get your money back from these thieves. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. We're not refunding money at this point,'" Cormier said. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. This site is horrible. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. It is not specified anywhere in the mobile site and hidden in the desktop version! It is taking Stubhub about 120 days to process refunds. We were so upset. When I received the tickets it is stamped on them in large lettersStudent ID required! If these are not available, you will likely get a full refund. After placing me on hold they said, the tech reviewed it and it did show on the website. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. i have tried to call several times but have been on hold >3 hours on 2 occasions. Putting the money back in StubHub's money-back guarantee. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. The credits are valid through the end of 2022. This doesn't make any sense and I transferred these tickets way early on before COVID. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Explain your scenario, and provide any applicable evidence. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. this company sucks. You can get a refund from StubHub by calling their customer service line. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. As your event is postponed you are in limbo. It was for a special occasion. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. be around to get first dibs at floor seats, on 09/20/2012 I went Solutions : StubHub Ireland Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Its really not fair to people whom purchased on this platform. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Nobody will know until game day. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. The company blamed the difficulty of recouping from sellers during the pandemic. They told me their tech would review it. If Adele ends up cancelling you will get a refund. They still charged me fully for a canceled ticket transaction. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. Other sellers may take a case-by-case policy. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! Are you kidding me really!? The cookie is used to store the user consent for the cookies in the category "Other. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. It means they ripped me off, I guess. StubHub changed its fine print on March 25, offering most customers just a credit. Of course! If you sell on Stubhub they will waive the sellers fee. I wish I had read this before buying. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. and would like to return it? But by the end of March, refunds were suddenly gone. StubHub Refund Class Action Lawsuit - Gibbs Law Group I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. "I finally got a supervisor on the line and he said 'No. Customer service all the way to your seat, 2000-2022 StubHub. I'm returning the tickets and buying else where. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. I ordered the tickets less than an hour ago. We were going just to see one of them. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. LAST time I purchase tickets through StubHub. Concert was postponed to October and was just canceled. My tickets were 100% real. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Checked my status for my refund on two events. Stubhub does not accept returns. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Their poor customer service folks! Include the reason for the refund and any supporting documentation. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Just bought tickets. Your service is terrible and not worth the fee. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Dworsky says he hopes she'll intervene. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. The refund will typically process within 5 to 8 business days. 2023, Hearst Television Inc. on behalf of WCVB-TV. Wow. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Paid over $550 for two Hangout festival tickets. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Copyright 2012 - 2023, ReturnsAndRefunds.com. Then over night, we lost our jobs and the shows were all cancelled. This cookie is used for the website live chat box to function properly. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Tons of others with stub hub purchases were going through the same thing. OK, I think this show has been rescheduled to September 7, 2022. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I was told at the door stub hub does this frequently. I purchased tickets on their mobile app for a college basketball game. Is there any way I can confirm that my Stubhub QR codes are still good? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Not only did it ruin our night, but it also cost us a lot of money for nothing! To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. Customer service will only take calls for ppl with event in the next 24 hours. Ticket buyers and sellers say StubHub owes them after - Marketplace The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. If any of these tragic events occur, you will be eligible for a refund. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . If you call Stubhub they insult you and treat you like crap. You dont get to change the rules to suit you after the fact. 2. Its my first and last time using this site. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. They said outta luck. to see the game on TV? StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I am traveling today from Mexico to Madridfor what? Contracts are contracts. Please help me. From that StubHub wallet page you can request a refund instead of keeping the credit. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Its a bs. The tickets are wrong ones worth $148 each!! I will never use stub hub again. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. 'You're stealing my money': StubHub leaves customers feeling screwed In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. These returns could mean so much to so many people, myself included, as to a difference as food or rent. a cash refund, but that cash refunds remained the default. These people are entitled to their money back. StubHub changes its refund policy during COVID-19 pandemic - WKBW dont worry you can get your StubHub ticket refund(including any shipping/handling fees). BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I want my money back I am not thinking about other events that might take place in the far away future. if you have any questions please feel free to contact me. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Called them and they said the venue had not marked those seats as obstructed. my bank says 10+ days to get a decision if they will return my money. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Needless to say, I initiated a dispute over StubHub's transaction. News Corp is a global, diversified media and information services company focused on creating and distributing . Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. I purchased a ticket in February for a concert for over $800. StubHub Refund Policy Change May Run Afoul of Massachusetts Law I would like my money back due to a postpond concert hours before the concert. I just bought a parking pass for an event. This is the most crooked company I've ever dealt with. Its a bull. It's my money, why are they holding it?!!!! After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482.
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