If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. Contact them directly! At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! These vacations are limited. I told them I was waiting on a check from them to pay off my old time share. I would also send a copy via USPS certified mail with tracking today. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare. incorrect. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Looking for Palmera Vacation Club Login? We grabbed our stuff and got the heck out of there. Login. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. The trading power we were supposed to have with RCI was incorrect. Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. He asked a lot of questions about our lifestyle and vacation preferences and we had good conversation. Palmera Vacation Club contacts (added by reviewer) Phone number +1 888 887 2563 Address 33 Office Park Road, Suite 219, South Carolina United States Website palmeravacationclub.com Category Timeshares & Vacation Clubs View full information Most discussed complaints timeshare fraud 2 (opinions to this review) Palmera Vacation Club alternatives These vacations are limited. Other restrictions may apply. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. She tries to manipulate us into buying a different packagejust a vacation club without the ownership. Complaint Resolution Index (CRI) Explained. Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. Hawaii TAT Broker ID #TA-023-193-6000-01. I am old and cannot afford to pay for this time share. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. When I booked out trip, it took a solid week to speak to a representative. Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. Rental: CST: 2081369-50. After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. The savings and perks are clear. Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. Amount in Dispute: $1,500.00 All we ask is that you follow a few simple guidelines. Type in the email address you registered with. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. They to used the same ploy of telling you they would sell your old timeshare thru VSI and you would get a check to pay for your Palmera / Vacations Anytime membership. Everything you need for a luxurious relaxing vacation. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? After purchasing, I was told to just click Book Me and schedule my trip. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. Definitely an extremely shady "company" with very poor business practices, and I'm glad we saw your post. The price level of this organization is high according to consumer reviews. After researching and finding this site (thank God!) We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). After checking in we were paired up with the salesman. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. I want to close my bank account in hopes of getting away from these vultures. Claim it and get a lot of features. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. Interested in Palmera Vacation Club? Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. Can any body help me? This would leave me with only the maintenance fee to pay. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. In We purchased a 3000 point timeshare for $12, 500 from Palmera This review was chosen algorithmically as the most valued customer feedback. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). My husband and I are both smart people and we feel so foolish that we jumped into this. Palmera Vacation Club Members Association, Inc. The Right to Cancel states "If you decide to cancel, you must notify the seller in writing of your intent to cancel by sending notice by certified mail, return receipt requested, or by another verifiable means, to" Hopefully I have covered all the basis by sending both FedEx and USPS certified. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. When I called the number on the email, it took me to an automated service. Like a free stay and Hilton money? sonyasample@gmail.com. They sat us down with our salesman in a large room. Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. They also verbally guaranteed us that Still wondering why people buy timeshares? Still no return calls. And can't book anything. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This is an absolute fiasco and I demand this matter be resolved immediately by returning my 2 RCI timeshares, $9K + closing costs +/-$1100 for monthly bank drafts. I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. I was in Hilton Head last Christmas trying to relax and recover from cancer surgery. Palmera Vacation Club is rated with a C rating from Business Consumer Alliance as of 2/18/2023. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. showed us were significantly less than what was actually Dont Miss: Hicv Vacation Package Kissimmee Fl. Each unit is professionally decorated and refurbished every year. Write reviews, ask and respond to questions, Do we have any recourse to either go back to original rules when we joined or get out of contract? I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. Nothing that the salesman presented to us was true. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. get quotes and more. He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". Also Check: Free Vacations For Cancer Patients. The guy then became upset and challenged us why we could base our decision based on something online. We did not need Palmera without this. Who do I contact??? I am respectfully asking for a rapid response. Palmera you have take advantage of to many families and it is time for answers. Points 3,000 . After about another hour, I finally got through to the right person. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. Someone's going to jail and it isn't me. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. It's hard to believe Coral Resorts/Palmera Vacation Club is still able to pull off this scam on Hilton Head Island. Working hours Sun 9:00 am - 5:00 pm He started to get pushy when he got into his sales pitch. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. Palmera Vacation Club has resolved 1 complaints. He also kept trying to convince us to buy a package that we couldn't afford and rent our time to people. a 5 week time share at Island Links Resort in Hilton Head, SC. Cancel.We want out of Palmera. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. Palmera has an "F" rating with the BBB. The Palmera membership also included a Quest Vacation Club membership. They think all they have to do is change their name or change management companies and people won't find out. What is Palmera Vacation Club's Instagram? Click here to get notifications about new complaints of Palmera Vacation Club. He then continues to berate our decision to cancel and even made some jabs about where we are from (Cleveland, Ohio). I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. If I were you I'd get out of there as quick as you can. To use our mobile site, please enable JavaScript. To learn more, check out our blog What is a Timeshare and How Does it Work? We want you to share your story, with both the good and the not-so-good. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered This will surely increase the credibility of your complaint. more, How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,924 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts, Grand sirenas premium club /Ultimate leisure club info, Beware of VRBO - Yet ANOTHER VRBO vacation scam. Palmera also has a Facebook page that we should all be posting on. He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. JavaScript is disabled. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. Should I contact the finance company as well to let them know we have canceled the contract? However, I cannot afford this. No. 2023 RCI, LLC. Then he would come up with all kinds of different numbers in a piece of paper.back and forth , back and forth. At that point we were no longer interested and made it known to him. Please let me know what happened or who to contact. Submit a complaint and get your issue resolved. Etc. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. Hopefully the refund will post in a couple days! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. Reply. No: TAR-6309. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. This sounded good to me as my current time share only gave me one week and a one bedroom. Not only is this a false & deceitful statement, I've now discovered most Caribbean and Mexican resorts have converted to all inclusive which is a product we are not interested in. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. We put down $1200 on our credit card and signed the financing paperwork for the rest. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. true. Some systems only allow USPS. Consider how much of your income goes towards bills and what you have left over at the end of each month. and told them we wanted to cancel the contract or they could Verified customer. Desired outcome: B. brenda123129 of FARMINGTON, US. There was absolutely no reason for that kind of unprofessional behavior if he attacked me the way he did im sure this is not his first doing this.I was appalled, shock and dismay with his disrespectful attitude toward sharon and. The trading power we were supposed to have with RCI was Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis. I called the number they gave me three times to cancel the contract but no one answered. Clear all And just so you know if you wanted to stay a week this time of year, (June) you would have had to use at least 3 years worth of points for the single week. Barcelo bought out Occidental right . We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. In the heart of Charlestons historic district, storefronts of Wholesale Escapes on South Market Street and Vacation Inspirations on Meeting Street offer information to tourists. All of the lies, promises, and representations are part of the scam. On their websites, both businesses proclaim the best deals on vacations. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. *****. One of the worst decisions of our life. This was a hassle no doubt. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. After purchasing, I was told to just click Book Me and schedule my trip. product but we could spend more $ and upgrade. The travel club lifestyle has taken over, and for this reason, owners love their timeshare. They tell you it will take a little over a month after the sale before your on-line account for reservations is active. The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. Remove some or all of your filters below. My decision to purchased was based on lies. A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. I just want out. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Reporter3228572. get quotes and more. We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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